Hernandez Rafaela G MD at 236 West 6th Street in Reno, Nevada

Customer Reviews about Hernandez Rafaela G MD

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  Dr. Hernandez is the best. She listens to my every need and makes sure I'm fully aware of what is going on at every appointment. Although she's awesome, I've ran into multiple issues with the front staff. There is no warm welcome or greeting, no one is smiling and I always feel like the vibe isn't nice every time I go in. From check in, to being aware of patient financial responsibility, all the way to check out, the staff lacks at communicating with the status of what is going on at that appointment. I literally had an issue in every part of my visits when I went in each check up. I work at a clinic as front desk and having plenty experience in customer/patient services. I don't think I've ever made another person feel like their visit wasn't important or made their experience more difficult than it should be. I get that vibe with this staff every time I go in. It's disappointing being that Dr. Hernandez and her MA's are awesome at what they do. Just hope they can communicate better with patients and be more sensitive in that environment of expecting mothers and just women in general. I rate Dr. Hernandez a 10 and her staff a 3.
  September 22, 2017

  by Mary Kilioni
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  Dr. Hernandez is very personable and makes you feel important. She remembered me and comforted me. However, the overall staff and management is very unfortunate. I only came to be with Dr. Hernandez because my initial doctor cancelled after I waited 4 weeks for an appointment. The staff initially suggested I reschedule for 6 weeks later and when I refused I was offered to see Dr. Hernandez. Communication of test results and billing was poor and I felt like I had to work for them to contact me appropriately. I waited 6 months for test results and they always just blamed the lab. I received a surgical procedure that was later deemed unneccessary. Overall, I was displeased with the level of service I received for routine services and can't imagine using this office for the birth of a child. I wouldn't recommend the office to a friend or family member or even an acquaintance.
  January 18, 2017

  by Kelsey Reynolds

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